Comments on: AA dumps Kayak…err, Kayak dumps AA http://richkyoung.wordpress.com/2008/08/04/aa-dumps-kayak/ making sense of PR and the media landscape Thu, 16 Jul 2009 13:24:48 +0000 http://wordpress.com/ hourly 1 By: Richard Young http://richkyoung.wordpress.com/2008/08/04/aa-dumps-kayak/#comment-157 Richard Young Tue, 05 Aug 2008 23:58:32 +0000 http://richkyoung.wordpress.com/?p=133#comment-157 @lsanders - got it. just made the update. thanks! I really hope AA realizes the pettiness of their decision. I want to search fast and book even faster. AA is now making it very difficult for one of its loyal customers.. @lsanders – got it. just made the update. thanks! I really hope AA realizes the pettiness of their decision. I want to search fast and book even faster. AA is now making it very difficult for one of its loyal customers..

]]> By: lsanders http://richkyoung.wordpress.com/2008/08/04/aa-dumps-kayak/#comment-156 lsanders Tue, 05 Aug 2008 23:48:29 +0000 http://richkyoung.wordpress.com/?p=133#comment-156 But you WILL find answers over at Kayak.com's blog. We just posted an official statement today in response to American's email. Check it out at: http://blog.kayak.com/2008/08/05/latest-kayak-statement-on-american-airlines/ But you WILL find answers over at Kayak.com’s blog. We just posted an official statement today in response to American’s email. Check it out at:

http://blog.kayak.com/2008/08/05/latest-kayak-statement-on-american-airlines/

]]> By: Kellie from Kayak.com http://richkyoung.wordpress.com/2008/08/04/aa-dumps-kayak/#comment-155 Kellie from Kayak.com Tue, 05 Aug 2008 19:04:50 +0000 http://richkyoung.wordpress.com/?p=133#comment-155 I think i can clear the air a little. We are really disappointed over the AA situation as well. You can read the whole saga and all our statements on the Kayak Blog but here is the latest from today:http://blog.kayak.com/2008/08/05/latest-kayak-statement-on-american-airlines/ Kayak.com is disappointed that American Airlines has chosen to misrepresent to loyal users that they terminated their relationship with Kayak.com. The truth is that Kayak.com terminated the relationship because we refused to concede to AA’s demand to not display AA fares available through online travel agencies alongside those from AA.com. Kayak.com became aware of AA’s misstatement after our user feedback system started receiving supportive emails from consumers disappointed with AA’s actions, a number of whom forwarded us the inaccurate email AA sent out last night. We hope that AA will not only agree to again allow consumers to compare AA fares on Kayak.com and SideStep.com, but will refrain from making false statements. While we are still disappointed by AA’s actions, we remain committed to providing consumers with a comprehensive set of search results and choice of where to purchase. Kayak.com and SideStep.com are continuing to show schedules only (not prices) for American Airlines flights. Consumers are still able to compare AA itineraries along with those from hundreds of leading airlines, and if they wish to find the price or purchase an AA ticket, they can still do so by clicking on the "Info" link and we'll send them into the Orbitz booking path. We hope American changes its mind and again allows consumers to compare AA fares on Kayak.com and SideStep.com. I think i can clear the air a little. We are really disappointed over the AA situation as well. You can read the whole saga and all our statements on the Kayak Blog but here is the latest from today:http://blog.kayak.com/2008/08/05/latest-kayak-statement-on-american-airlines/

Kayak.com is disappointed that American Airlines has chosen to misrepresent to loyal users that they terminated their relationship with Kayak.com. The truth is that Kayak.com terminated the relationship because we refused to concede to AA’s demand to not display AA fares available through online travel agencies alongside those from AA.com. Kayak.com became aware of AA’s misstatement after our user feedback system started receiving supportive emails from consumers disappointed with AA’s actions, a number of whom forwarded us the inaccurate email AA sent out last night. We hope that AA will not only agree to again allow consumers to compare AA fares on Kayak.com and SideStep.com, but will refrain from making false statements.

While we are still disappointed by AA’s actions, we remain committed to providing consumers with a comprehensive set of search results and choice of where to purchase. Kayak.com and SideStep.com are continuing to show schedules only (not prices) for American Airlines flights. Consumers are still able to compare AA itineraries along with those from hundreds of leading airlines, and if they wish to find the price or purchase an AA ticket, they can still do so by clicking on the “Info” link and we’ll send them into the Orbitz booking path. We hope American changes its mind and again allows consumers to compare AA fares on Kayak.com and SideStep.com.

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